Panoramic Pods bookings 

Terms and Conditions

These Terms and Conditions set out the contract between Panoramic Pods (Company name Dryside Glamping Pods Limited trading as Panoramic Pods) and you the customer from the time we receive a booking confirmation from one of our selling platforms or from a direct website booking.

Coronovirus COVID 19

Whilst every effort is made to ensure a safe environment for our customers, there is a limit as to what can be achieved and customers must accept the risks associated with travelling away from home during these difficult times. All pods are cleaned and disinfected rigorously and every effort is made to provide a safe environment.  

Should any customer display COVID19 symptoms on arrival, we reserve the right to ask the customer to leave to isolate at home. An alternative booking date will be provided by agreement.

The pods are well spaced and self contained, customers must observe safe distancing at all times if coming into contact with other customers on the pathways of the site.

Handwash will be provided in each pod and it is advised that this should be used at regular intervals to prevent transmission of the virus onto different surfaces.

At Panoramic Pods our aim is to provide a relaxing and enjoyable holiday experience. As our logo states we aim to provide an experience that let’s customers “live the dream”

Booking a holiday with us confirms that you agree to these terms and conditons.

Booking and Cancellation via our own website

Requested bookings are all subject to availability, once a booking has been requested it will only become a contract once the booking has been confirmed and paid for 21 days prior to arrival when the booking cost will be requested from the customer. Once a booking is confirmed the holidaymaker is responsible for the total cost of the holiday as shown on the invoice issued at the time of booking. We therefore recommend that you take out holiday cancellation insurance. If we are notified of a cancellation, at any time up to 21 days prior to your confirmed stay, we will not seek the balance payable for the holiday. However the initial £10 booking fee will not be refunded to cover admin costs.

Cancellations via other platforms such as Airbnb and Booking.com will be subject to separate cancellation policies. These are found on their respective websites.

Any cancellations within the 21 day period will not be refunded. We advise that holiday insurance is obtained to cover all situations including coronavirus illnesses. 

Please note that for New Years Eve website booking cancellation within a 30 day period will not be refunded. 

Services disruption

Services disruption are matters beyond our control and customers are advised to take out holiday insurance to cover, instrances where holidays are cut short due to electric or water servies interruption. No alternative dates will be provided due to these matters being out of our control, therefore holiday insurance is recommended.

Children under 3

Children under 3 are free of charge but no bedding will be provided. 

In the event of severe weather prior to arrival Panoramic Pods reserves the right to postpone the booking to another date both convenient with the hirer and of equal value to the original booking. 

The balance will be automatically requested from the card that you used to pay the deposit. If your card details change please notify us.

The booking is taken on a provisional basis until all funds have been paid in full and cleared through the banking system. The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time with prior notice by us

Arrival and Departure Bookings are from 3pm on day of arrival. Please arrive at the premises between 3pm and 5pm so we can welcome you to our campsite. If arrival is going to be outside this time please make us aware the day before or at time of booking. Timings for winter bookings can be flexible subject to prior agreement with Panoramic Pods. On departure we expect the pods to be vacated by 10.30am. Guests are asked to leave the pods clean and tidy and in the same condition as they found the pods on arrival. Guests are asked to give consideration to other residents during their stay.

Additional adults

No more than 3 adults will be allowed to book one pod, should customers require additional accommodation then an additional pod should be booked.

The pods are designed for max capacity of 2 adults 2 children for heritage and executive pods. 2 Adults and 2 -3 children however the third bed is located at height and not suitable for young children. Parents are responsible for deciding whether the third bed is suitable for their child.

Should it be found that additional adults have entered the site without notifying us and paying the additional fee then the whole party will be asked to leave without any refund.

Late arrivals

Any arrivals on site after 10pm will not be admitted unless previously agreed via email or SMS.

Liabilities   

Ultimately Dryside Farm is a working farm with live animals and many other hazards. The guests and children should not wander around the farm keeping to the campsite and access paths only. Children must not be allowed un- supervised anywhere on the farm, and must be supervised at ALL times around the wood burning stove and hot tubs. 

Panoramic Pods will not be responsible to the guest at all, whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include without limitation pure monetary loss, loss of profits, loss of business or revenue, depletion of goodwill, lost expectation, loss of savings, lost data and similar loss) however caused arising from or in connection with the use of the facilities at Panoramic Pods including any computer virus.

Panoramic Pods will also not be responsible for the actions of other customers on site or their dogs. All customers with dogs on site must have their own pet insurance in case of any accidents, or cases where a dog bites another customer.

Guests will arrange their own personal insurance to cover them for these issues. 

Damage and Losses

It is the guests responsibility to lock up the pods when they are away from the site. Panoramic Pods cannot be held responsible for any of the guests personal belongings brought to the site. The guest is responsible for leaving the pod in good order. Please alert Panoramic Pods about any damage or breakages as soon as possible. Panoramic Pods reserves the right to charge for excess damage.

Should any guest cause damage to our pods or equipment the cost of such damage will be sought from the customer who made the booking, who will be held responsible for the well being of the property. Any criminal damage will be reported to police.

Customers park their cars at our premises at their own risk  

Disabilities 

We highly recommend that any guests with limited mobility contact Panoramic Pods prior to booking with us as access to all our pods is via steps.

No Fire Policy Fires are restricted to the wood burning stove and hot tubs only

No Smoking Policy In consideration to all of our guests the pods are NO SMOKING PROPERTIES. Smoking is completely prohibited inside the pods and failure to comply will result in a charge of £250 for a deep clean of soft furnishings. It could also result in guests being asked to leave the site. There are areas away from the pods where people can smoke please speak to us about this.

Pets

Certain pods are pet friendly however prior agreement with Panoramic Pods must be sought before any pets are brought onto site.

No pet shall be left in a pod unattended, unless they are placed in a crate

Any pet left in a pod free to run around will be removed

 

Once on site pets must be kept on a lead and all dog toilet waste must be picked up by their owner. This is a child friendly site and consideration must be given to the fact that children will be running around.

Camping

Camping on the campsite or surrounding area is strictly prohibited unless prior agreement with Panoramic Pods 

Hot Tubs

Hot tubs are permitted for use between the hours of 10am and 10pm.  

Please be considerate to guests in the neighbouring lodges 

Glassware must not be used in or around the hot tub 

Please ensure feet are clean before entering the hot tub 

Water temperatures between 34°C - 35°C are recommended 

Bathers must not exceed the maximum number permitted in the spa pool (5) 

Children under five must not use the hot tub 

Bathers must not wear lotions, oils, makeup or skin creams in the spa pool 

Bathers must use the toilet and shower before entering the spa pool 

In the event a daily test results in a negative result the hot tub may need to be closed until such time the hot tub is safe for use 

Bathers must not use the hot tub if they have had diarrhoea within the last 14 days 

Bathers are discouraged from swallowing the hot tub water 

It is recommended that bathers do not exceed 15 minutes immersion at a time 

No incontinent person may use the hot tub, either with or without a waterproof nappy 

It is recommended that the hot tub is not used after a heavy meal or while under the influence of alcohol or sedatives 

Intended users suffering from diseases of the heart and circulation, skin conditions, are immuno-suppressed, subject to fits, or taking drugs affecting the cardiovascular or nervous systems, should not use hot tub without first seeking medical advice

Pregnant women are advised to consult with their doctor before using a hot tub 

Never use the hot tub while using or after using narcotics or other drugs that may cause sleepiness, drowsiness or raise/lower blood pressure 

At 39-40°C limit your time in the hot tub to a maximum of 20 minutes as extending this time can affect your inner organs and cause fever like conditions. 

At 36-37°C this time can be extended as this is body temperature and there is no risk and can heighten the dangers of drowning due to suction below the water line 

 Never use the hot tub alone 

Take care when entering and leaving the hot tub. 

When leaving the hot tub leg, muscles may be relaxed enough to make you unsteady 

If any allergic reaction occurs leave the hot tub and rinse off in the shower. If the reaction persists, contact site owners or go to a local doctor or A&E , Hexham

Avoid using the hot tub immediately after a heavy meal 

Avoid entering the hot tub water immediately after exercising as the water temperature can affect the heart rate 

Take care on the decking/hot tub steps as water from the tub can cause it to be slippery 

Parents are advised that the hot tubs are not suitable for children under the age of five. 

Shower with soap and water before and after using the hot tub. Showering before use washes away many of the common skin bacteria and removes lotions, deodorants, creams etc. which reduce the effectiveness of the spa sanitizer which disinfects the water.

When not in use the lid should be secured to the hot tub.

Parents are responsible for supervising their children at all times around the hot tub. 

 

Complaints

Any complaints must be made known to Panoramic Pods immediately so that remedial action can be taken if required. In no circumstances will complaints raised after the holiday period has ended be considered, or when the guest has denied Panoramic Pods the opportunity to investigate the complaint and endeavour to put matters right during the holiday period. 

Any customer who breaks these conditions and refuses to remedy the situation will be asked to leave and no refund will be given.

Declaration

I have read the terms and conditions of this booking and agree on behalf of all members of my party to abide by those conditions during my stay at Panoramic Pods. I understand that the invoice must be paid on initial booking of the pod and failure to do so may result in cancellation of my holiday.

Once payment has been automatically taken 21 days prior to my stay this will indicate that I have accepted these terms and conditions.